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Return & Refund Policy

Jaipuria Group

Room Reservation Policy

  • Check-In/Check-Out: Check-In time is 12:00 noon, and Check-Out time is 11:00 AM. If you need a different Check-In/Out time, please inform us in advance. We can accommodate your request based on room availability, which may incur additional charges.
  • Identification: A valid government-issued photo ID is required at Check-In. Please note that PAN cards are not accepted as valid identification.
  • Room Tariffs: Room rates are subject to change based on demand and availability.
  • Room Upgrades: We reserve the right to upgrade your room, subject to availability.
  • Reservation Changes: We reserve the right to cancel or modify reservations where there appears to be fraudulent or inappropriate activity, or the reservation seems to be the result of a mistake or error.
  • Smoking, Alcohol & Non-Veg Food – are all strictly prohibited within the premises.

Return / Refund Policy - Cancellation Charges

  • More than 10 days before Check-In: Free of Charge.
  • 5 to 10 days before Check-In: 50% of the booking amount.
  • Less than 5 days before Check-In: 100% of the booking amount.

Additional Notes:

  • Refund Processing Time: Refunds will take at least 5 – 7 working days to process.
  • Payment Processing Charges: In the case of a full refund, there will be a deduction of approximately 5% for payment processing.

For any changes or cancellations, please provide notice at least one week prior to your scheduled Check-In date.